Privacy Policy

This Privacy Policy explains how Rabona Casino may collect, use, store and protect personal information when you visit our website, create an account, use our services or contact support. It also explains your privacy choices and the steps you can take to manage your data.

Rabona Casino operates under a Curacao e-gaming licence. Player deposits are held separately from operational funds, and games are tested by an independent testing system (TST) to ensure fair outcomes.

About this Privacy Policy

Rabona Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the Rabona Casino website, account services, customer support channels and related online features. It is intended to provide clear, general information about the way personal data may be handled when you use our services.

By visiting the website or using an account, you acknowledge that information may be collected and used for the purposes described in this policy. Some information is needed to provide the services you request. Other information helps maintain security, meet legal and operational requirements, improve the website and communicate with you. If you do not provide information that is necessary for these purposes, some account or gaming features may not be available.

This policy may be updated from time to time to reflect changes to our services, technology, legal obligations or privacy practices. When the policy is updated, the revised version will be made available on the website. Players should review this page periodically so they remain aware of how their information is handled.

Information we may collect

Account details, such as your name, date of birth, username, password, contact information and account preferences.
Identity and verification information, including documents or details needed to confirm identity, age, location or eligibility to use the services.
Payment and transaction records, such as deposits, withdrawals, gaming activity, payment method information and related account history.
Communications, including messages sent to customer support, requests, feedback, complaints and records of interactions with us.
Technical information, including IP address, browser type, operating system, device identifiers, language, time zone and general location information.
Usage information, including pages visited, links used, session information, account activity and interactions with website features.
Cookie and similar technology data, which may help the website remember preferences, maintain sessions, improve performance and understand how the website is used.

How we use information

Personal information may be used to create and manage your account, provide access to casino services and process requests connected with your account. This can include confirming your details, maintaining your account history, supporting responsible account use and communicating with you about service-related matters.

Information may also be used for verification, security and anti-fraud purposes. We may review account activity, transactions, devices and other relevant signals to identify unusual behaviour, prevent unauthorised access, protect players and reduce the risk of fraud, money laundering, payment abuse or other prohibited activity. These checks may be carried out when an account is opened, when activity changes or whenever additional information is reasonably required.

We may use information to meet legal, regulatory, financial, operational and record-keeping obligations that apply to online gambling services. This may include keeping records, responding to lawful requests, checking eligibility, managing risk, resolving disputes and supporting required reporting or compliance processes. Some records must be kept for a period required by law even after an account is closed. Where information is retained for these reasons, it will continue to be protected and used only for appropriate purposes.

Information may be used to provide customer support and respond to questions, account requests, complaints and technical issues. Support records help us understand the history of an enquiry, verify the relevant account and provide a more consistent response.

We may analyse general usage and technical information to maintain, test and improve the website. This may include identifying errors, understanding which features are useful, monitoring performance, improving security and developing a more reliable player experience. Where practical, information may be combined, summarised or otherwise used in a way that does not directly identify an individual.

Marketing communications

Where permitted and where you have provided the required permission, we may send information about services, promotions, features or other updates. Service messages connected with your account may still be sent when necessary, even if you do not receive marketing communications. You can withdraw consent to marketing at any time by using an unsubscribe option included in a marketing message or by contacting support.

Cookies, sharing and security

Cookies and similar technologies

Rabona Casino may use cookies and similar technologies to operate the website and support account functions. Cookies can help keep you signed in during a session, remember selected preferences, protect account activity, measure website performance and provide information about how visitors use the site. Some cookies may be placed by service providers that help with website functionality, security, analytics or communications.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, blocking or deleting cookies may affect the availability or performance of some website features. Browser settings may also allow you to receive a warning before a cookie is stored or to remove existing cookies.

When information may be shared

Personal information may be shared where it is reasonably necessary to provide the services, operate the website or meet applicable obligations. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, security and fraud prevention services, customer support providers, professional advisers and other service providers working on our behalf.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, protect the rights and safety of players or others, investigate suspected misuse, enforce applicable terms, or support the transfer or restructuring of a business or service. Service providers are expected to handle information appropriately and only for authorised purposes.

Some providers may process information in locations outside Australia. Where information is handled by another organisation or in another location, reasonable steps may be taken to ensure suitable privacy and security arrangements are in place. Information is shared only where there is a relevant business, security, service or legal reason to do so.

Security and storage

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password and keep login details confidential.

Personal information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account history, dispute requirements, security needs and legal obligations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications.

Making a data request

To exercise your privacy rights or ask a question about how your information is handled, contact support@rabona-casino.wtf. Please describe your request clearly and provide enough information for your account to be identified. For security, we may need to verify your identity before providing information, making changes or completing a deletion request.

Access: ask for a copy of, or information about, the personal data associated with your account.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details where appropriate.
Deletion: request deletion of your personal data where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to marketing communications at any time. This will not normally affect essential service or account messages.
Questions or complaints: contact support@rabona-casino.wtf if you have concerns about the collection, use, security or handling of your information.

A request to delete information may not always be completed immediately or in full. Some information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or record-keeping purposes. Where retention is required, the information will be kept only as needed for that purpose and will not be used incompatibly with the reason for retention.

We aim to handle privacy requests fairly and within a reasonable timeframe. If we need further information to verify a request, clarify its scope or explain a limitation, we may contact you using the details associated with your account. This helps protect personal information from unauthorised requests and ensures that changes are made to the correct account.

If you have questions about this Privacy Policy, the information we hold, cookies or your available choices, please contact support@rabona-casino.wtf. By using Rabona Casino, you should ensure that the information you provide is accurate and keep your account details up to date.