Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Rabona Casino website, account and related services. Please read them carefully before registering, depositing funds or playing. By accessing or using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Rabona Casino operates under a Curacao e-gaming licence. Player deposits are held separately from operational funds, and games are tested by an independent testing system (TST) to ensure fair outcomes.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Rabona Casino. They apply to your access to and use of the website, your player account, available games, payment features, promotional content and any other services made available through the website. Additional rules may apply to particular games, promotions, payment methods or features. Where additional rules apply, they will be displayed or made available before you use the relevant service and will form part of these terms.

The operator may update these terms from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The latest version will be published on the website. You should review the terms regularly. Continuing to use the website after an updated version is published indicates that you accept the revised terms. If a change materially affects your rights or obligations, information about that change may be provided where appropriate.

Your responsibility

You must read and understand these terms before using the website.
You must comply with all laws and regulations that apply to you in Australia and in the place where you are located.
You must use the website only for lawful purposes and in accordance with these terms.
You must not allow another person to use your account or use another person's account.
You must provide accurate, current and complete information when requested.
You must not attempt to disrupt, damage, reverse engineer or gain unauthorised access to the website or its systems.

Access to the website may be restricted or unavailable in some locations. You are responsible for checking whether online gambling is lawful for you before using the services. The operator may refuse access, restrict features or close an account where this is required by law, regulation, risk controls or internal policies.

2. Accounts, eligibility and verification

You may need to register an account to access certain services. You must meet the minimum legal age that applies to online gambling in your location and must not use the website if you are underage. You must also be legally capable of entering into this agreement. The operator may request information or documents to confirm your identity, age, location, payment ownership or source of funds.

All registration information must be truthful and kept up to date. If your personal details change, you should update them through the available account tools or contact the relevant support channel shown on the website. Providing false, misleading or incomplete information may result in access being restricted, an account being suspended or an account being closed.

Account security

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by the operator to apply reasonable security measures. Do not share your password, use another person's credentials or permit another person to access your account. Notify the operator as soon as possible if you suspect that your credentials have been lost, disclosed or used without permission.

Only one account may generally be held by each player unless the operator has expressly approved otherwise. Duplicate, linked or suspicious accounts may be reviewed. The operator may take reasonable steps to protect the website and its users, including delaying activity, requesting verification, limiting access or investigating transactions.

Suspension and closure

The operator may suspend, restrict or close an account where there is a suspected breach of these terms, suspected fraud or money laundering, a failed verification process, a responsible gambling concern, a technical or security issue, a legal requirement or another legitimate operational reason. Where permitted, you may be informed of the reason. Any decision about remaining funds will be handled in accordance with applicable law, verified account information and the operator's procedures.

3. Deposits, play and withdrawals

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks by the operator, payment providers and relevant financial institutions. The operator may decline, reverse or delay a transaction where it cannot be processed, where information is missing or where additional checks are required.

You must not use the website to deposit or transfer funds obtained unlawfully, or to conduct activity unrelated to genuine recreational play. Transactions may be monitored for fraud, financial crime, unusual activity and compliance with applicable requirements. You may be asked to provide documents or information before a withdrawal or other transaction can be completed.

Games are provided for entertainment and involve risk. Outcomes are determined by the applicable game rules and, where relevant, random outcomes. Past results do not predict future results. You should never play with money needed for living expenses, debts or other essential commitments. You remain responsible for setting a budget and stopping when your budget has been reached.

Withdrawals and balances

Withdrawal requests may be subject to identity, payment and account checks. The available withdrawal methods, processing requirements, minimums, fees and other conditions may vary and will be shown through the website or during the relevant transaction. Processing times can depend on verification, the selected payment provider, financial institutions, weekends, public holidays and other factors.

You should check all transaction details before confirming a deposit or withdrawal. If you believe a transaction is incorrect, unauthorised or affected by a technical issue, notify the operator promptly and provide the relevant details. The operator may correct obvious errors, investigate disputed activity and take reasonable steps to prevent further loss.

Promotions

Promotions, bonuses and promotional games may be subject to separate terms, eligibility rules, wagering requirements, expiry periods, contribution rules and other conditions. Those conditions will apply in addition to these terms. You should read the full promotional terms before opting in or using an offer. The operator may withdraw or amend a promotion where permitted, including where it has been used contrary to its conditions or in a manner that appears abusive.

4. Responsible gambling, privacy and legal information

Rabona Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn money or recover losses. If gambling is becoming difficult to control, stop playing and use the responsible gambling tools available on the website. These may include deposit or spending controls, time limits, activity information, temporary breaks and account exclusion options, subject to the features available in your location.

Set a personal budget before you play and do not exceed it.
Take regular breaks and avoid playing when upset, tired or under the influence of alcohol or drugs.
Do not chase losses or borrow money to gamble.
Keep gambling separate from essential household spending.
Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
Contact the operator through the support options shown on the website if you need help using a responsible gambling control.

The website may collect and use personal information to provide services, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you. Further information is provided in the Rabona Casino Privacy Policy. By using the website, you acknowledge that your information may be handled as described in that policy and in accordance with applicable privacy laws.

Website content and availability

The operator aims to keep website information accurate and services available, but does not guarantee that the website will always be uninterrupted, secure, error-free or available on every device. Maintenance, updates, network problems, payment provider issues, events outside reasonable control or other technical circumstances may affect access. The operator may change, suspend or remove games, features or content without advance notice where permitted.

Website content is provided for general information. Nothing on the website is financial, legal or personal advice. To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, misuse of the website, inaccurate information supplied by a player, interruptions caused by third parties or a player's failure to follow these terms. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable law

If you have a question, dispute or complaint, review the support and complaints information available on the website and provide a clear description of the issue, relevant dates and any supporting information. The operator may investigate and request further details. You should keep copies of transaction records and correspondence relating to your complaint.

These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable policies and additional game or promotional rules, represent the agreement governing your use of the website.